AI User Experience
The Willy Wonka Event’s Lead Actor Speaks Out: ‘It Was Just Gibberish’
What has been referred to as the “Glasgow Wonka Fiasco” is probably the most talked about AI story this week. While it’s simply a story about a con man using AI in his con, it illustrates how AI could be used to part good people from hard-earned cash and make children dressed as Oompa Loompas cry.
Technology
AI Meets Quantum: Leap Forward for AI Models to ‘Understand’
Today, LLMs are magical in their ability to create coherent, plausible-sounding responses to our questions that are usually correct. But they have no comprehension of what those words mean. They have no understanding of the world. Early research indicates that Quantum computing may play a role in helping AI technologies learn how humans do by understanding the meaning of objects.
Customer Service
Conversational AI revolutionizes the customer experience landscape
The most compelling enterprise AI use case appears to be contact centers. They’re costly, error-prone operations that beg for optimization beyond better hold music. I began my career in call center optimization. In the late 90s, most of that was focused on consolidation and standardization of operations. For the past decade, the goal has been to use technology to reduce the human element (the big cost driver) and improve customer satisfaction. AI is now stepping in for the next turn of the crank.
Venture
State of Venture 2023 Report
Ugh. Imagine a graph with the line going down and to the right. That’s all that needs to be said.
Shameless
B2B Wins #25: The Ethics of AI
Skynet is not a desirable AI outcome. We should probably dig a bit deeper than that regarding AI ethics. Whose values should be the foundation of these ethics? Who will write the standards? How will they be enforced? A tricky path is ahead.